Q. What torque value should I use for the Prime Dropout Bolts?
A. Trillion would recommend using a torque value of 20Nm to secure the two M8 dropout bolts on the Prime model. This value should not be exceeded.
Q. What is the minimum seat post insertion depth on a Prime?
A. The seatpost on a Trillion Prime must be inserted to a minimum depth of 200mm to satisfy the terms of the frame warranty.
Q. What size Headset do I need?
A. All of Trillion’s current frames utilise the X44 standard which is a 44mm top and bottom headset cup making it fully compatible with a tapered steerer fork. If you would like some recommendations on which component to use then please contact Russ on +44 1926 359634.
Q. Which Bottom Bracket do I need?
A. All of Trillion’s current frames utilise a BSA 1.5″ 73mm threaded bottom bracket. If you would like some recommendations on which component to use then please contact Russ on +44 1926 359634.
Q. Do you offer a crash replacement policy?
A. Every model from Trillion is extensively tested to, wherever possible, limit the possibility of seeing an issue in the field, however, we recognise that accidents happen and that sometimes your bike may come off worse for wear. If you end up in this situation then please contact Russ on +44 1926 359634. As long as some basic requirements are satisfied and you’re the original owner within 5 year’s of the original purchase date then we will offer you a 30% reduction on the purchase cost of a new frame. For more details see our warranty page.
Q. Can I run a longer fork/angle adjust headset?
A. All of our frames go through an extensive testing program which includes Finite Element Analysis simulations, CEN lab testing and ‘Real Word’ physical testing to ensure that our frames are safe for use by the general public. It is only once we are satisfied with the results of this program that we release a frame into the wild. As a result, we cannot guarantee how a frame would perform outside of the geometry that we have specified and, as a result, are unable to honor a frame warranty when fork length is exceeded beyond the specified length and/or head angle is reduced beyond that shown in the geometry chart.
Q. A rock strike has damaged my frame. What should I do?
A. Trillion frames make use of extremely durable grades of steel which should prevent many of the potential hazards from airborne debris on the trail. However, if you do end up in this situation then please contact Russ on +44 1926 359634 and we will do our best to advise on the appropriate course of action. We will do our best to help either way!