T&C’s 2017-05-25T06:56:53+00:00



Please read the following important terms and conditions before you buy anything on our site.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We, us or our means Liberty Vehicle Technologies Limited trading as Trillion; and
  • You or your means the person using our site to buy goods from us.
  • If you don’t understand any of this contract and want to talk to us about it, please contact us by:
    – Email: theTeam@trillioncycles.com (MONDAY TO FRIDAY: 8AM TO 4:45PM); and
    – Telephone: +44 1926 359 632 (MONDAY TO THURSDAY: 8AM TO 4:45PM AND FRIDAY: 8AM TO 12:30PM). We may record calls for quality and training purposes.

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.

Who are we?

We are registered in England and Wales under company number: 09907669.
Our registered office is at: 7 Hertford Street, Mayfair, London, W1J 7RH.
Our VAT number is: GB233100275.


1.1    If you buy goods on our site you agree to be legally bound by this contract.
1.2    You may only buy goods from our site for non-business reasons.
1.3    This contract is only available in English. No other languages will apply to this contract.
1.4    When buying any goods you also agree to be legally bound by:
(a)    our website terms and conditions and any documents referred to in them;
(b)    specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the relevant button (such as the Warranty Policy) at any time during the online checkout process or when browsing products on our website.
All these documents form part of this contract as though set out in full here.


2.1    By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
(a)    click on the ‘order summary’ page during the checkout process;
(b)    read the acknowledgement email (see clause 3.2 (a)); or
(c)    contact us using the contact details at the top of this page.
2.2    The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3    If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.


3.1    Below, we set out how a legally binding contract between you and us is made.
3.2    You place an order on the site by confirming details of your goods order during the checkout process by using the “ORDER YOUR BIKE” button on the checkout page. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before confirming your order to us.
3.3    When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
3.4    We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a)    the goods are unavailable;
(b)    we cannot authorise your payment;
(c)    you are not allowed to buy the goods from us;
(d)    we are not allowed to sell the goods to you;
(e)    you have ordered too many goods; or
(f)    there has been a mistake on the pricing or description of the goods.
3.5    We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
(a)    a legally binding contract will be in place between you and us; and
(b)    either we will dispatch the goods to you, or we will begin to manufacture the goods; and
(c)    we will confirm the anticipated delivery date.


4.1    Except where goods have been personalised or made to your specification you have the right to cancel this contract within 14 days without giving any reason.
4.2    The cancellation period for goods that have not been personalised or made to your specification will expire after 14 days from whichever of the following days is applicable to your order:
(a)    in the case of a contract relating to multiple items ordered by you in one order and delivered separately, the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the items;
(b)    in the case of a contract consisting of multiple items, the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last items ordered.
4.3    To exercise the right to cancel under clause 4.1 or 4.2, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To Trillion, 7 Hertford Street, London, W1J 7RH, theTeam@trillioncycles.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date[*] Delete as appropriate
4.4    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


5.1    If you exercise your right to cancel within the conditions of clause 4 we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2    We will make the reimbursement without undue delay, and not later than:
(a)    14 days after the day we received back from you any goods supplied; or
(b)    (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)    if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
5.3    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.4    If you have received goods from us, other than bikes, and you want to return them to us because they are unwanted you must send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
5.5    If you want to return a bike to us:
(a)    you must contact us to arrange collection of the bike after you have told us that you want to cancel this contract in accordance with clause 4;
(b)    if the bike is unwanted (rather than faulty) there will be a £150 charge for collection and handling; and
(c)    you will need to package the bike as it was received in the original box and part disassembled in the same way it arrived with you. If you need a new bike box, please let us know and we can provide one for a small fee.
(d)    If the frame or components thereof have been personalised or made to your specification then you will be liable for the full retail cost of the frame or components thereof plus a fee of £250 for disassembly and restocking. Goods that have been personalised or made to your specification shall then be returned to you.
5.6    In all cases where you return unwanted goods to us, we may deduct from your refunded purchase price the amount by which the goods have reasonably decreased in value resulting from you handling them more than is necessary to establish the nature, characteristics and functioning of the goods. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.


6.1    We use third parties to deliver our goods. If you want to see your delivery options, visit the “FAQ” section on our webpage or contact us for further information before you place your order.
6.2    The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 3.2 (c)).
6.3    All of our bikes are hand built in the UK and therefore a lead time of up to 12 weeks can be expected from the time of the Confirmation Email to delivery of the goods. Because of the way we hand build some of our goods, we cannot guarantee that goods will arrive with you by the estimated delivery date in the Confirmation Email. We will let you know if this is the case as soon as we are aware. Also, if for any reason we anticipate a longer manufacture time then we will let you know.
6.4    If something happens which:
(a)    is outside of our control; and
(b)    affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.5    Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.6    We cannot deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photocard driving licence).
6.7    If nobody is available to take delivery, please contact us using the contact details at the top of this page.
6.8    You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
6.9    We do not make deliveries to any addresses outside of the UK.
6.10    We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, check the delivery information at any time during the online checkout process.


7.1    We accept the credit cards and debit cards set out on the first pages of the checkout process. We do not accept cash or cheques.
7.2    We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.3    Your credit card or debit card will only be charged when the goods are dispatched.
7.4    All payments by credit card or debit card need to be authorised by the relevant card issuer who may require extra security steps via their normal validation processes.
7.5    If your payment is not received by us and you have already received the goods, you:
(a)    must pay for such goods within 30 days; or
(b)    must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
7.6    If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7.7    Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
7.8    If we cannot supply you with the goods that you ordered but you have already payed for them we will refund you as soon as possible and in any event within 14 days.
7.9    The price of the goods:
(a)    is in pounds sterling (£)(GBP);
(b)    includes VAT at the applicable rate; and
(c)    unless otherwise stated does not include the cost of:
(i)    delivering the goods (if you want delivery options and costs, visit the “FAQ” section of our webpage before you place your order).


8.1    The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
(a)    are of satisfactory quality;
(b)    are fit for purpose;
(c)    match the description, sample or model; and
(d)    are installed properly (if we install any goods).
8.2    We must provide you with goods that comply with your legal rights.
8.3    We do not fit our track bikes with brakes, reflectors or bells and as such they cannot be legally ridden on public highways. This information is available to you at other points when you are browsing products, checking out, or on receipt of your bike. We have no liability to you arising from you using your track bike on public highway.
8.4    We provide reflectors and bells on our bikes designed to be used on the public highway and recommend that you retain these on your bike and ensure that you comply with the relevant sections of the Highway Code when using your bike on the public highway.
8.5    The packaging of the goods may be different from that shown on the site.
8.6    While we try to make sure that:
(a)    all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in goods that we manufacture or assemble; and
(b)    the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
8.7    Any goods sold:
(a)    at discount prices;
(b)    as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
8.8    If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
(a)    where possible we will let you know if we intend to do this but this may not always be possible; and
(b)    you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


9.1    Faulty goods can be returned to us at any time so long as you have not done anything to the goods to make the fault worse or caused the fault in the first place. Goods returned to us will be inspected and may need to be sent to the manufacturer, if it is not us, to confirm the fault. We will let you know if we need to send the goods to someone else.
9.2    If you return faulty goods to us, we will reimburse you the cost of returning the goods up to £50. Please keep a receipt of postage and we will refund the costs once the manufacturing fault is confirmed. You should use a tracked delivery service as we cannot be responsible for the loss of goods on its return journey to us. We can arrange to collect larger goods from you and will not charge for this service if the goods are confirmed as having a manufacturing defect.
9.3    Faults, repairs and replacing bike framesets are specifically covered by the terms of our manufacturer’s warranty, details of which are available on each relevant product page and the website.
9.4    Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
(a)    contact us using the contact details at the top of this page; or
(b)    visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
9.5    Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
9.6    Please contact us using the contact details at the top of this page, if you want:
(a)    us to repair the goods;
(b)    us to replace the goods;
(c)    a price reduction; or
(d)    to reject the goods and get a refund.


If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.


11.1    Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
(a)    losses that:
(i)    were not foreseeable to you and us when the contract was formed; or
(ii)    that were not caused by any breach on our part;
(b)    business losses; and
(c)    losses to non-consumers.


12.1    We will try to resolve any disputes with you quickly and efficiently.
12.2    If you are unhappy with:
(a)    the goods;
(b)    our service to you; or
(c)    any other matter;
please contact us as soon as possible.
12.3    If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
(a)    let you know that we cannot settle the dispute with you; and
(b)    give you certain information required by law about our alternative dispute resolution (ADR) provider . You may also use the online dispute resolution (ODR) platform to resolve the dispute with us.
12.4    If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
12.5    Relevant United Kingdom law will apply to this contract.


No one other than a party to this contract has any right to enforce any term of this contract.