If you make a warranty claim, we will collect the frameset or you can deliver it to us as set out in our standard terms and conditions of sale, which also cover our standard fees for collection and returns, if any apply. When we receive the frameset, we will inspect it and contact you using the details you provide to us under our cancellation terms if we need further information.
To assess a warranty claim we will require photographs showing the complete bike at the time the failure was first noticed. Failing to supply this information may invalidate any claim under this warranty.
In the case of all warranty claims you must provide us with a receipt of sale, or other appropriate written proof of purchase which identifies the bicycle or frameset by serial number. If you bought just a frameset from us, we will require evidence that a suitably qualified person assembled or affixed the other components. We reserve the right to judge if the frameset was assembled in a suitable and proper manner in which it is intended.
After our inspection we will contact you to let you know our decision on the warranty claim.
Our standard terms and conditions include a dispute resolution provision that will apply in the event of any disagreement between us, although we hope that we will be able to resolve any disagreement amicably.
Our warranties are subject to English and Welsh law and the exclusive jurisdiction of the English and Welsh courts.
5 YEAR CRASH REPLACEMENT
If you experience a crash on your Trillion frame which damages it beyond safe use within the first 5 years of ownership then Trillion will offer you a 30% discount on the RRP on the cost of a new frame. In order to receive the discount code, the original customer will need to comply with the following terms:
- Pictures should be supplied of the complete bike at the time of failure.
- Frames must be returned to the following address for inspection as soon as possible in accordance with our standard terms and conditions of sale:
Upon accepting a warranty claim, Trillion shall contact you of a one-time discount code to be used on your replacement frame which shall be subject to our standard terms and conditions of sale.