Warranty 2017-05-25T06:56:53+00:00

WARRANTY

TRILLION CYCLES WARRANTY

2 YEAR LIMITED FRAME WARRANTY

We warrant to the original owner of each new Trillion frameset that the frameset is free of defective materials and workmanship. This warranty shall expire two (2) years from the date of the original purchase and is subject to the frameset being unmodified, used under normal conditions, and properly maintained. The warranty is void if the bicycle was not purchased new or not properly assembled by suitably qualified person. If your claim, under the terms of this warranty is accepted we will repair or replace the frameset at no cost to you.

Our Frame Warranty does not apply in the following circumstances:

  • to any paint, finish or components attached or affixed to the frameset, such as wheels, drive trains, brakes, seat posts, handlebars, and stems;
  • where you modify the frameset or any attached or affixed components so that they indirectly modify the frameset;
  • if you do not properly maintain the frameset or neglect it;
  • where the frameset is subject to stresses or uses that are unforeseeable or that we assess are reasonably inappropriate for its type or design, such as crashes, drops or heavy loads;
  • if you have not assembled the bike in accordance with our instructions;
  • to normal wear and tear which may cause minor defects in the frameset.

Events such as racing, jumping, commercial use and other forms of over loading the frame may, in certain instances, impact the longevity of the frame. Trillion reserve the right to take these factors into consideration when assessing warranty claims.

2 YEAR LIMITED PAINT WARRANTY

We provide a limited warranty to the original owner of each new Trillion frameset that the paint and graphics applied to frameset are free of defective materials and workmanship. This warranty shall expire two (2) years from the date of the original purchase and exclude defects associated with everyday damage such as stone chipping etc. and is subject to the frameset being unmodified, used under normal conditions, and properly maintained. The warranty is void if the bicycle was not properly maintained or subject to prolonged exposure to water.

Raw, unpainted finishes, are excluded from any warranty due to the reduced protection offered by this style of finish.

GENERAL CONDITIONS

If you make a warranty claim, we will collect the frameset or you can deliver it to us as set out in our standard terms and conditions of sale, which also cover our standard fees for collection and returns, if any apply. When we receive the frameset, we will inspect it and contact you using the details you provide to us under our cancellation terms if we need further information.

To assess a warranty claim we will require photographs showing the complete bike at the time the failure was first noticed. Failing to supply this information may invalidate any claim under this warranty.

In the case of all warranty claims you must provide us with a receipt of sale, or other appropriate written proof of purchase which identifies the bicycle or frameset by serial number. If you bought just a frameset from us, we will require evidence that a suitably qualified person assembled or affixed the other components. We reserve the right to judge if the frameset was assembled in a suitable and proper manner in which it is intended.

After our inspection we will contact you to let you know our decision on the warranty claim.

Our standard terms and conditions include a dispute resolution provision that will apply in the event of any disagreement between us, although we hope that we will be able to resolve any disagreement amicably.

Our warranties are subject to English and Welsh law and the exclusive jurisdiction of the English and Welsh courts.

5 YEAR CRASH REPLACEMENT

If you experience a crash on your Trillion frame which damages it beyond safe use within the first 5 years of ownership then Trillion will offer you a 30% discount on the RRP on the cost of a new frame. In order to receive the discount code, the original customer will need to comply with the following terms:

  • Pictures should be supplied of the complete bike at the time of failure.
  • Frames must be returned to the following address for inspection as soon as possible in accordance with our standard terms and conditions of sale:

Upon accepting a warranty claim, Trillion shall contact you of a one-time discount code to be used on your replacement frame which shall be subject to our standard terms and conditions of sale.